Store Terms and Conditions
These terms and conditions ("Terms") apply to orders you as consumer, a person acting outside the scope of your business or profession, place to Powersteering Specialist via the telephone, online chat or at www.powersteering-specialist.com ("Powersteering Specialist Store").
You should read the terms and conditions carefully.
By placing an order through the Powersteering Specialist Store you confirm that you have read, understood and accept the Terms.
We will send you an email or a pdf copy of these Terms but you may wish print these Terms for your reference.
Powersteering Specialist Contracting Party:
When you are purchasing this product from our website www.powersteering-specialist.com, you are buying our products from Powersteering Specialist G de Heus, with its registered office at:
6641 RL Beuningen
VAT number: NL163638068B01
You may contact us at the addresses below.
The address for all correspondences about your order or returns is as follows:
6641 RL Beuningen
Email : firstname.lastname@example.org.
Placing an Order:
When you complete the checkout process on the Powersteering Specialist Store, you have placed an order with Powersteering Specialist.
We will notify you by email as soon as possible that we have received your order (“Order Acknowledgement”), however, your order is accepted by Powersteering Specialist only at the point when Powersteering Specialist dispatches to you a product(s).
We may reject the following orders: a. Request to deliver goods to an address outside the Isle of Man, the Channel Islands and the United Kingdom (England, Scotland, Wales and Northern Ireland). b. Orders with a total value above the amount indicated on the website . c.
If we do not have stock available to send you.
In such cases we may contact you to offer substituted goods of similar nature and quality. If you do not wish to accept substituted goods, you may cancel your order. d.
If you cannot or will not pay by of the types of payment card listed on the Powersteering Specialist Store.
If your card issuer does not confirm payment.
Delivery is not free of charge for Powersteering Specialist Store orders as indicated on the website. The price for orders as indicated on the website and/or any non standard or express delivery service will be provided to you before you complete your order.
We will inform you of estimated dispatch times when you place an order.
Our timelines for standard dispatch of orders are usually as follows:
Before 14 pm on a working day, we will dispatch the goods that day;
After 14 pm, we will dispatch the goods on the next working day; or· on a day which is not a working day, we will dispatch the goods on the next working day.·
For timelines delivery please refer to the website. Note: Please contact us if your order does not arrive within 21 working days.
Cancellation Rights (i) Goods As a general rule you may cancel your purchase within 30 days, without giving any reason, after the product has been delivered to you or to a third party identified by you to take delivery.
However If you place a single order for multiple products, you may cancel your purchase within 30 days, after the last product was delivered to you or to a third party identified by you to take delivery.
Note also, that if you purchase a product that consists of multiple lots or pieces of something, you may cancel your purchase within 30 days, after the last lots or pieces are delivered to you or to a third party identified by you to take delivery.
(ii) Services Specific terms of services and terms of additional services (e.g. installation and/or support) may affect your cancellation rights so you should consider them carefully.
The terms of these additional services will be provided to you when you choose to purchase them.
Note that as a general rule, you may cancel your purchase for a service within 14 days after you purchased the service provided the performance of the service has not began or been completed on your express request.
How to Exercise Cancellation Rights You may exercise your cancellation rights by making a clear statement (e.g. a letter sent by post, or an email) informing us of your decision to cancel.
You may write to us at our contact address / email above.
To ease the process and speed of cancellation, you may use the form available on our website . If you use this option, we will communicate to you an acknowledgement of receipt without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.
Procedure for Return of Products If you cancel your purchase you should return the product to us. BUYER WILL bear the cost of the return and you need to follow the procedure indicated on the website Returns or requests for return should be addressed to companies adress :
NOTE: In cases where goods cannot be dispatched as a parcel (e.g. bulky products) you should inform Powersteering Specialist and request us to collect the product within the time allowed for you to return the product to Powersteering Specialist.
The timely request to collect such goods will suffice. The cost of the return will be borne by Powersteering Specialist.
Refund Upon cancellation, we will refund all payments to you within 14 days of receiving the goods back from you or if earlier, the day on which you supply us evidence to the satisfaction and at the discretion of Powersteering Specialist.
In the few instances where you cannot dispatch bulky goods upon cancellation, we will collect the bulky products and refund all payments to you within 14 days of receiving your notice to cancel your purchase.
The refund we make to you will include the standard costs of delivery.
We will not refund any extra cost you incurred by choosing a non-standard or express delivery method.
We will make refunds to you only using the same means of payment which you used when you placed the order. You will not incur any fees as a result of such reimbursement.
Your Obligations when Returning Powersteering Specialist Products You must take reasonable care of products that you wish to return. Products should be returned in a suitable condition.
If you do not take reasonable care of the products while in your possession we may claim against you for compensation for deterioration of products.
We may claim for compensation insofar as the use or the deterioration of the products is caused by your handling other than what is necessary to establish the nature, characteristics and functioning of the goods in the same way as is possible and usual in a shop.
NOTE: Certain goods are excluded from our standard returns policy goods because they cannot be returned because of their nature, for health and safety reasons, the seal of the product has been broken (e.g. breaking the seal of a sensor or powersteering column) or if the product has been custom made to your specification.
Rejecting Defective Products Nothing in these Terms affect your statutory rights to reject and return defective products.
Notify us within a reasonable period of noticing the defect if you seek to reject products as defective. Damaged or Missing Items If any items are damaged or missing from your order, please contact us within 5 working days of delivery.
Warranty Information In addition to your legal warranty, Powersteering Specialist shall grant a standard product warranty of 12 months from the date of purchase on all main devices.
Warranty terms are available at www.powersteering-specialist.com/warranty
Consumer Rights If you have any questions about consumer laws in your country, please contact your local European Consumer Centre at http://ec.europa.eu/consumers/ecc/contact_en.htm.
The EU internet platform for online disputes regulation (so-called "ODR platform") can be found at http://ec.europa.eu/consumers/odr/
Title and Risk of Loss Ownership of Products will only pass to you when we receive full payment of all sums due in respect of your order.
The risk of the products will pass to you upon delivery.
Price and Payments Prices for our products are clearly shown in the Powersteering Specialist Store. All prices include Dutch VAT at 21%.
Customers ordering with a Company VAT number will be charged and invoiced at zero rated VAT rate. Prices listed as the total of your order is always the value that you will be charged.
We reserve the right to change prices published on Powersteering Specialist Store at anytime. Changes will not affect orders in respect of which we have sent you an Order Acknowledgement.
If we have made any mistake in the price of goods you have ordered, you may cancel or we may reject your order at any time before we send the goods to you. You may re-order the products at their correct price.
You must pay for the product at the time you place the order. You will receive the invoice by email. Should you require the paper invoice please contact us.
Events Outside our Control We will not be liable to you as a result of any delay or failure to perform our obligations to the extent such delay or failure is caused by an event or circumstance which is beyond our reasonable control.
Our performance under any contract with you will be deemed to be suspended as a result of the event or circumstances beyond our reasonable control.
We will use reasonable efforts to resolve the disruption and will communicate and update you on progress.
Limitation of Liability You and we will only be liable under our contract for losses which are a reasonably foreseeable consequence of the relevant breach of contract.
Amendment and Variation of Terms We may update or amend these terms at anytime without notice to comply with law or reflect changes in our business practices and procedures.
Any updates or amendments will be posted on the Powersteering Specialist Store and will not affect orders already placed.
Transfer of Rights and Obligations You may not transfer, assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion.
Governing Law and Jurisdiction Contracts entered into through the Powersteering Specialist Store are governed by the law of The Netherlands ( country of residence ).
Any dispute arising out of or in connection with such contract (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of our country of residence (The Netherlands)
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