Warranty Policy

We provide a 1-year warranty on all our products.

When you purchase a product from us, you are always entitled to a properly functioning product, provided it is used normally. If a product does not meet your expectations, we will fully comply with the warranty provisions as laid down in the Civil Code. In any case, you must contact us within two months after discovering the defect.

After receiving your notification, we will investigate whether the defect can be easily repaired or whether the product and/or defective parts can be replaced. If this is not possible in full or in the short term, we will offer you the option to terminate the agreement. In that case, you will receive a full or partial refund of the purchase price.

Additional Manufacturer’s Warranty

Some of our products include an additional manufacturer’s warranty. If you would like more information about this warranty and what it covers, please send us an email and we will inform you promptly about the applicable additional warranty for the relevant manufacturer.

This warranty does not affect the statutory warranty provisions we are required to comply with, as described above. We therefore recommend that you always contact us first in the event of a defect. We will ensure that the repair process is handled correctly.

We kindly request that you apply for a return form. It is important to report a defect to us as soon as possible.

Warranty & Defects Procedure

Would you like to return an item under warranty? Please follow the steps below so we can process your warranty request as smoothly as possible.

Please send an email to info@stuurbekrachtigingspecialist.nl, stating your invoice number and the reason for return.

After reviewing your request, you will receive a confirmation by email. This confirmation must be included with the return shipment. Returns that are not registered in advance cannot be processed.

Would you like to exchange or return an item? Please read Exchanges and Returns first.

Costs

You may send the item to us for warranty purposes free of charge. Please frank the package using a parcel label and include the receipt so we can reimburse you. We will also cover the cost of returning the repaired or replacement product.

If the product was incorrect through no fault of the customer, we will also reimburse the shipping costs.