FAQ
What is the difference between new, refurbished, and used?
New: Original part, highest price
Refurbished: Fully repaired and tested, best price/quality ratio
Used: Uncertain condition, no history available, therefore no warranty is provided
How do I know which part I need?
You can always contact us free of charge and without obligation via our contact page or call us if you are unsure. Please have your vehicle identification number (VIN) ready. You can find this on your registration document.
You can also have your vehicle scanned for fault codes at a garage. It is important that the power steering module is read separately. You can enter these fault code(s) in the search bar on our webshop to find the correct part.
Will this part fit my car?
All parts have an OEM number (original part number). We always verify which part is installed in your vehicle using your VIN.
You can enter this OEM number in the search bar on our webshop to find the correct product.
If you cannot find the part, feel free to contact us via our contact page or call us. We are happy to help. Please have your VIN ready (found on your registration document).
Does my part need to be programmed or calibrated?
Some products require programming or calibration. The product description in our webshop will indicate whether this is necessary.
For a selection of parts, you will receive an instruction manual explaining the required steps.
If you need assistance, you can always contact us via our contact page or by phone.
What are the symptoms of a defective part?
This depends on the part. Common symptoms include:
• Heavy steering
• Loss of power steering
• EPS warning light on
• Steering works intermittently
• Creaking or jerking noises
• Irregular steering behavior (pulling to one side)
Are the parts tested before delivery?
Yes, all parts are tested on our test benches after refurbishment.
What if the problem is not resolved?
We will always work with you to find a solution. This may include:
• Diagnosing the root cause together
• Sending a replacement part
• Accepting a return with a full refund
How does the exchange (returning the old part) work?
If you order an exchange part, you pay a deposit in addition to the purchase price.
We send the part to you. You install it in your vehicle and return the defective part to us.
Once received, we inspect the item and initiate the refund process. The deposit will be refunded to your account.
What warranty do I receive?
You receive a standard 12-month warranty on our parts.
Covered:
• Manufacturing defects
• Internal faults
Not covered:
• Damage caused by incorrect installation
• Damage caused by accidents
Do you offer a repair service for my car?
Yes, we repair vehicles with power steering issues. For an overview of supported vehicles, please visit our repair page: https://www.stuurbekrachtiging-specialist.nl/reparaties/
Can I get direct advice?
Absolutely! You can contact us by phone, email, or WhatsApp.